Cancellation Policy
Last Updated: March 28, 2025
At KIVACRAFT, we understand that circumstances may change after placing an order. This Cancellation Policy explains when and how you can request to cancel your order.
1. Order Cancellation Before Shipment
You may request to cancel your order before it has been shipped.
If your cancellation request is approved:
- Your order will be canceled
- A full refund will be issued to your original payment method
To request a cancellation, please contact our customer support team as soon as possible:
Email:
support@kivacraft.com
Please include:
- Order number
- Customer name
- Cancellation request
2. Orders That Have Already Been Shipped
Once an order has been shipped, it cannot be canceled directly.
If you no longer wish to receive the product after shipment, you may request a return after delivery according to our Refund Policy.
The product must be returned following the approved return process before a refund can be issued.
3. Cancellation After Delivery
If you receive your order and decide that you no longer need the product, you may apply for a return within 30 days from the date of delivery.
Please refer to our Refund Policy for detailed return requirements.
4. Processing Cancellation Requests
Cancellation requests are processed during normal business hours.
Please note that we cannot guarantee cancellation if:
- The order has already entered the fulfillment process
- The product has been prepared for shipment
- The package has already been handed over to the carrier
5. Refund Processing Time
Approved cancellations will be refunded to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
6. Contact Information
KIVACRAFT
Dream Walker Games Limited
Address:
32 Gainsford Road
Sheffield, S9 4RJ
United Kingdom
Email:
support@kivacraft.com