Terms & Conditions
Last Updated: March 28, 2025
Welcome to KIVACRAFT. These Terms and Conditions govern your use of our website and your purchase of products from KIVACRAFT.
By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
1. About KIVACRAFT
KIVACRAFT is an online retailer specializing in electric kart boats and outdoor water adventure products.
We work with trusted brands and suppliers to provide customers with quality products and reliable service.
Company Information:
Company Name:
Dream Walker Games Limited
Brand Name:
KIVACRAFT
Registered Address:
32 Gainsford Road
Sheffield, S9 4RJ
United Kingdom
2. Website Use
By using the KIVACRAFT website, you agree that you will:
- Use the website only for lawful purposes
- Provide accurate and complete information when placing orders
- Not attempt to damage, interfere with, or misuse our website
We reserve the right to restrict access to users who violate these terms.
3. Product Information
KIVACRAFT makes every effort to ensure that product descriptions, images, specifications, and pricing information are accurate.
However, slight variations may occur due to:
- Product updates
- Manufacturer changes
- Display differences between devices
We reserve the right to update product information when necessary.
4. Orders and Payments
When you place an order through KIVACRAFT, you agree to provide accurate order and payment information.
All orders are subject to:
- Product availability
- Payment confirmation
- Order verification
KIVACRAFT reserves the right to cancel or refuse orders in certain situations, including suspected fraud or incorrect pricing information.
5. Pricing and Promotions
Prices displayed on our website are subject to change without notice.
Promotional offers, discounts, and special campaigns may have additional terms and conditions.
6. Shipping and Delivery
KIVACRAFT provides shipping services through local warehouse and logistics partners.
Delivery times are estimates and may be affected by factors outside of our control, including:
- Weather conditions
- Carrier delays
- Customs procedures
- Public holidays
For detailed information, please refer to our Shipping Policy.
7. Returns and Refunds
Customers may request returns and refunds according to our Refund Policy and Warranty Policy.
KIVACRAFT provides:
- 30-day return and refund service
- 2-year warranty support
- Local return solutions in supported regions
Please review our refund and warranty policies before submitting a request.
8. Product Usage and Safety
Customers are responsible for using products according to provided instructions and safety guidelines.
KIVACRAFT is not responsible for damages caused by:
- Improper use
- Unauthorized modifications
- Failure to follow safety instructions
- Negligent operation
Always follow local laws and regulations when operating watercraft products.
9. Intellectual Property
All content on the KIVACRAFT website, including text, images, logos, graphics, and design elements, is protected by applicable intellectual property laws.
Content may not be copied, reproduced, or used without written permission.
10. Limitation of Liability
To the maximum extent permitted by law, KIVACRAFT shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or website.
Our liability is limited to the amount paid for the product purchased.
11. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge and agree to our collection and use of information as described in our Privacy Policy.
12. Changes to These Terms
KIVACRAFT reserves the right to update these Terms and Conditions at any time.
Changes will become effective once posted on this page.
13. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
KIVACRAFT
Dream Walker Games Limited
Address:
32 Gainsford Road
Sheffield, S9 4RJ
United Kingdom
Email:
support@kivacraft.com