Warranty & Returns Policy

1. Warranty Policy

At KIVACRAFT, we are committed to providing reliable electric kart boats and high-quality customer service. All products purchased from KIVACRAFT are covered by a 2-Year Limited Warranty starting from the date of delivery.

Our warranty covers manufacturing defects and product failures caused by normal use during the warranty period. If your product experiences a quality issue covered under warranty, KIVACRAFT will provide assistance and arrange the appropriate solution, including repair, replacement of parts, or other suitable support.

Warranty coverage includes:

  • Manufacturing defects
  • Functional failures under normal operating conditions
  • Defective components caused by product quality issues

The warranty does not cover:

  • Damage caused by misuse, accidents, collisions, or improper operation
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Damage caused by improper storage or maintenance
  • Cosmetic damage that does not affect product functionality

2. 30-Day Free Return & Refund Policy

We want you to feel confident when shopping with KIVACRAFT. If you are not completely satisfied with your purchase, you may request a return within 30 days from the date you receive your order.

Customers are eligible for a full refund if:

  • The product is returned within 30 days of delivery
  • The product is unused or in acceptable condition
  • All original accessories, packaging, and included items are returned

3. Quality Issue Returns

If your product has a manufacturing defect or quality issue, KIVACRAFT will take full responsibility.

For approved quality-related returns:

  • We will cover the return shipping costs
  • We will provide return instructions and support
  • Customers will not need to ship products internationally
  • Refunds or replacements will be processed after the returned product is received and inspected

4. Local Return Centers

To provide a convenient return experience, KIVACRAFT operates local return solutions across multiple regions.

Our return locations include:

πŸ‡¬πŸ‡§ United Kingdom
πŸ‡«πŸ‡· France
πŸ‡³πŸ‡± Netherlands
πŸ‡ͺπŸ‡Έ Spain
πŸ‡ΊπŸ‡Έ United States

Customers can complete eligible returns through local return channels without sending products overseas.

5. Return Process

To request a return, please contact our customer support team:

Email: support@kivacraft.com

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos of the product (if applicable)

Our support team will review your request and provide return instructions.

6. Refund Processing

Once your return has been received and inspected, your refund will be processed.

Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

7. Company Information

KIVACRAFT
Dream Walker Games Limited

Address:
32 Gainsford Road
Sheffield, S9 4RJ
United Kingdom

Customer Support:
support@kivacraft.com

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